Half my house losing power, HVAC the key factor












17














For the past couple of weeks I have been losing power occasionally to half my house. My central AC goes out, half my kitchen, living room and my kids' rooms. There are no tripped breakers though.



I have noticed that when the AC finally turns back on, so does everything else. It will be that for a while, then all of a sudden everything goes off again. Once I get the air conditioning running, everything powers up again. My house is only 13 years old and have never had this problem.



What is the likely cause of the issue, and what can I do to fix it?










share|improve this question









New contributor




ALBERT YBARRA is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
















  • 3




    Breakers aren't universal detector-all's. They only detect overcurrent (too much power being used, e.g.by a faulty appliance).
    – Harper
    2 days ago






  • 1




    Is there an outside main breaker near the meter? Are the circuits that go dead all on one side of the electric panel?
    – Kris
    2 days ago






  • 16




    Please turn off the breakers to your air conditioner, electric oven, clothes dryer, and electric heating if any of that is 240V; you can tell because the breakers are double-wide. This condition is dangerous for those appliances. Also, use extreme caution if you are inspecting the location where the power comes into your breaker box; something is very wrong between there and the pole. Hopefully the fault is in the transformer, but you don't know, and until you know, treat every system as though its safety systems are in an unknown state, because they are.
    – Eric Lippert
    2 days ago








  • 22




    Also, minor usage issue: it is confusing to use "AC" to mean "air conditioning" when you are asking a question about alternating current. :-)
    – Eric Lippert
    2 days ago










  • Some crazy answers for a 1 or 2 possible problem. First I would call the power company and ask for an open neutral test because this could be the cause the 2nd would be a bad hot leg but that is less likely unless you have an old rule of 6 service panel with 1 failing breaker.
    – Ed Beal
    yesterday
















17














For the past couple of weeks I have been losing power occasionally to half my house. My central AC goes out, half my kitchen, living room and my kids' rooms. There are no tripped breakers though.



I have noticed that when the AC finally turns back on, so does everything else. It will be that for a while, then all of a sudden everything goes off again. Once I get the air conditioning running, everything powers up again. My house is only 13 years old and have never had this problem.



What is the likely cause of the issue, and what can I do to fix it?










share|improve this question









New contributor




ALBERT YBARRA is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
















  • 3




    Breakers aren't universal detector-all's. They only detect overcurrent (too much power being used, e.g.by a faulty appliance).
    – Harper
    2 days ago






  • 1




    Is there an outside main breaker near the meter? Are the circuits that go dead all on one side of the electric panel?
    – Kris
    2 days ago






  • 16




    Please turn off the breakers to your air conditioner, electric oven, clothes dryer, and electric heating if any of that is 240V; you can tell because the breakers are double-wide. This condition is dangerous for those appliances. Also, use extreme caution if you are inspecting the location where the power comes into your breaker box; something is very wrong between there and the pole. Hopefully the fault is in the transformer, but you don't know, and until you know, treat every system as though its safety systems are in an unknown state, because they are.
    – Eric Lippert
    2 days ago








  • 22




    Also, minor usage issue: it is confusing to use "AC" to mean "air conditioning" when you are asking a question about alternating current. :-)
    – Eric Lippert
    2 days ago










  • Some crazy answers for a 1 or 2 possible problem. First I would call the power company and ask for an open neutral test because this could be the cause the 2nd would be a bad hot leg but that is less likely unless you have an old rule of 6 service panel with 1 failing breaker.
    – Ed Beal
    yesterday














17












17








17


1





For the past couple of weeks I have been losing power occasionally to half my house. My central AC goes out, half my kitchen, living room and my kids' rooms. There are no tripped breakers though.



I have noticed that when the AC finally turns back on, so does everything else. It will be that for a while, then all of a sudden everything goes off again. Once I get the air conditioning running, everything powers up again. My house is only 13 years old and have never had this problem.



What is the likely cause of the issue, and what can I do to fix it?










share|improve this question









New contributor




ALBERT YBARRA is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











For the past couple of weeks I have been losing power occasionally to half my house. My central AC goes out, half my kitchen, living room and my kids' rooms. There are no tripped breakers though.



I have noticed that when the AC finally turns back on, so does everything else. It will be that for a while, then all of a sudden everything goes off again. Once I get the air conditioning running, everything powers up again. My house is only 13 years old and have never had this problem.



What is the likely cause of the issue, and what can I do to fix it?







electrical hvac






share|improve this question









New contributor




ALBERT YBARRA is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











share|improve this question









New contributor




ALBERT YBARRA is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









share|improve this question




share|improve this question








edited 1 hour ago









3dalliance

1034




1034






New contributor




ALBERT YBARRA is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









asked 2 days ago









ALBERT YBARRA

8613




8613




New contributor




ALBERT YBARRA is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





New contributor





ALBERT YBARRA is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.






ALBERT YBARRA is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.








  • 3




    Breakers aren't universal detector-all's. They only detect overcurrent (too much power being used, e.g.by a faulty appliance).
    – Harper
    2 days ago






  • 1




    Is there an outside main breaker near the meter? Are the circuits that go dead all on one side of the electric panel?
    – Kris
    2 days ago






  • 16




    Please turn off the breakers to your air conditioner, electric oven, clothes dryer, and electric heating if any of that is 240V; you can tell because the breakers are double-wide. This condition is dangerous for those appliances. Also, use extreme caution if you are inspecting the location where the power comes into your breaker box; something is very wrong between there and the pole. Hopefully the fault is in the transformer, but you don't know, and until you know, treat every system as though its safety systems are in an unknown state, because they are.
    – Eric Lippert
    2 days ago








  • 22




    Also, minor usage issue: it is confusing to use "AC" to mean "air conditioning" when you are asking a question about alternating current. :-)
    – Eric Lippert
    2 days ago










  • Some crazy answers for a 1 or 2 possible problem. First I would call the power company and ask for an open neutral test because this could be the cause the 2nd would be a bad hot leg but that is less likely unless you have an old rule of 6 service panel with 1 failing breaker.
    – Ed Beal
    yesterday














  • 3




    Breakers aren't universal detector-all's. They only detect overcurrent (too much power being used, e.g.by a faulty appliance).
    – Harper
    2 days ago






  • 1




    Is there an outside main breaker near the meter? Are the circuits that go dead all on one side of the electric panel?
    – Kris
    2 days ago






  • 16




    Please turn off the breakers to your air conditioner, electric oven, clothes dryer, and electric heating if any of that is 240V; you can tell because the breakers are double-wide. This condition is dangerous for those appliances. Also, use extreme caution if you are inspecting the location where the power comes into your breaker box; something is very wrong between there and the pole. Hopefully the fault is in the transformer, but you don't know, and until you know, treat every system as though its safety systems are in an unknown state, because they are.
    – Eric Lippert
    2 days ago








  • 22




    Also, minor usage issue: it is confusing to use "AC" to mean "air conditioning" when you are asking a question about alternating current. :-)
    – Eric Lippert
    2 days ago










  • Some crazy answers for a 1 or 2 possible problem. First I would call the power company and ask for an open neutral test because this could be the cause the 2nd would be a bad hot leg but that is less likely unless you have an old rule of 6 service panel with 1 failing breaker.
    – Ed Beal
    yesterday








3




3




Breakers aren't universal detector-all's. They only detect overcurrent (too much power being used, e.g.by a faulty appliance).
– Harper
2 days ago




Breakers aren't universal detector-all's. They only detect overcurrent (too much power being used, e.g.by a faulty appliance).
– Harper
2 days ago




1




1




Is there an outside main breaker near the meter? Are the circuits that go dead all on one side of the electric panel?
– Kris
2 days ago




Is there an outside main breaker near the meter? Are the circuits that go dead all on one side of the electric panel?
– Kris
2 days ago




16




16




Please turn off the breakers to your air conditioner, electric oven, clothes dryer, and electric heating if any of that is 240V; you can tell because the breakers are double-wide. This condition is dangerous for those appliances. Also, use extreme caution if you are inspecting the location where the power comes into your breaker box; something is very wrong between there and the pole. Hopefully the fault is in the transformer, but you don't know, and until you know, treat every system as though its safety systems are in an unknown state, because they are.
– Eric Lippert
2 days ago






Please turn off the breakers to your air conditioner, electric oven, clothes dryer, and electric heating if any of that is 240V; you can tell because the breakers are double-wide. This condition is dangerous for those appliances. Also, use extreme caution if you are inspecting the location where the power comes into your breaker box; something is very wrong between there and the pole. Hopefully the fault is in the transformer, but you don't know, and until you know, treat every system as though its safety systems are in an unknown state, because they are.
– Eric Lippert
2 days ago






22




22




Also, minor usage issue: it is confusing to use "AC" to mean "air conditioning" when you are asking a question about alternating current. :-)
– Eric Lippert
2 days ago




Also, minor usage issue: it is confusing to use "AC" to mean "air conditioning" when you are asking a question about alternating current. :-)
– Eric Lippert
2 days ago












Some crazy answers for a 1 or 2 possible problem. First I would call the power company and ask for an open neutral test because this could be the cause the 2nd would be a bad hot leg but that is less likely unless you have an old rule of 6 service panel with 1 failing breaker.
– Ed Beal
yesterday




Some crazy answers for a 1 or 2 possible problem. First I would call the power company and ask for an open neutral test because this could be the cause the 2nd would be a bad hot leg but that is less likely unless you have an old rule of 6 service panel with 1 failing breaker.
– Ed Beal
yesterday










2 Answers
2






active

oldest

votes


















51














If you're in the US, my guess is that you're losing one leg of your incoming power somehow. Power comes into your home as split phase 240 volts - there are two 120V "legs" that are 180 degrees out of phase. Typically one leg goes to each side of the breaker panel. I bet if you trace the circuits that are down, they all go to the same half of the panel. When the air conditioning, which uses both legs, turns on, it bridges the gap and backfeeds power to the other half of your house.



Now, how you're losing a leg of your power is another question entirely. This is likely a utility problem and you should call them ASAP. The utility will check things out and if it is on their side of things then they will fix it for free. If they determine that the problem is in your panel, they will let you know and then you need to call an electrician for a repair. This is an unsafe condition and can cause all sorts of problems, so get it checked out ASAP.






share|improve this answer



















  • 4




    @NickT That doesn't make it safe, that only eliminates the possibility of everything that needs that leg running through the A/C. The leg is still broken, and now half your house doesn't work. You still have the problem of what caused the failure in the first place, and depending on what it is, that could be a serious fire- or electrical-hazard, just waiting to happen.
    – 202_accepted
    2 days ago








  • 12




    @202_accepted: That is exactly right. The takeaway here should be we have no evidence that anything works correctly right now and that includes safety systems. The attitude that a system operating outside of its design parameters for unknown reasons can be made safe without understanding why it is operating incorrectly is how we lost two space shuttles, and the people running NASA are not idiots. Treat broken systems as broken until they are known to be fixed.
    – Eric Lippert
    2 days ago






  • 10




    @EricLippert On top of that, as it sounds, half the house is currently running through the A/C, which means that the A/C is doing a whole lot of work outside it's safety-parameters, and that the breaker running the A/C is also potentially faulted. Best case: the line is failed from meter -> house, worst case: well...there's a whole lot in the worst-case.
    – 202_accepted
    2 days ago






  • 6




    I had precisely this problem. The utility company first had me shut down that half of my house and all 240 volt breakers. They were going to schedule the work for first thing next morning (since it was dark and after hours). Then, on further checking, they discovered that the problem was in the service neutral as well, shut the service off entirely, and arranged to have it fixed within minutes. It suddenly became much more urgent as they checked the entire line.
    – David Schwartz
    yesterday








  • 4




    ASAP is not strong enough. Call the utility IMMEDIATELY.
    – J...
    yesterday





















18














You are losing a hot from the pole



In North American {or multiphase European} service, When you lose all your 240V* loads and about half of your 120V** circuits, that means you have lost a leg of power. Here is how most North American panels are laid out, if your lost circuits fit the pattern, that confirms it.



That problem may be around the main breaker in your service panel. It may also be inside your meter pan. However it is most likely out at the electric pole or somewhere in between pole and meter. That is the power company's bailiwick and they fix that for free as part of the service.



What's happening is when the 240V air conditioner cycles on, it is unable to run because one of the poles is disconnected. However, a motor trying to start is quite similar to a dead short, and this has the effect of shorting the two poles of power inside your panel. For instance if pole L1 lost power, all the breakers on broken L1 are now getting L2’s power via the air conditioner. This is no good thing!





You can get this diagnosed for free by calling the power company and reporting an outage. They will also treat it as an urgent matter.



Turn off your 240V* loads, this can damage them.



You don't see any bold headlines on this answer because it isn't another problem: same problem but with the neutral wire broken. In that case it would be a true emergency. Your 240V* loads would work, but your two 120V** loads would have either too-high or too-low voltage (the two voltages adding up to 240V* ***). The too-high voltage can melt appliances and start a fire. The advice would be the same, we'd just be screaming it.




* in Europe and Eurostyle service on 5 continents, this number is 400V. In NYC and parts of Central America this number is 208V.



** in Europe etc. this number is 230V.



*** in Europe or NYC, the voltages won't quite add up to the higher number, because of 3-phase weirdness. There, power is supposed to be a triangle with neutral in the middle. This failure causes it to float around.







share|improve this answer



















  • 1




    diagnosed for free
    – Mazura
    yesterday










  • I observed on my panel if the service neutral were to break, all the 120 circuits come down immediately. I suppose you could jumper service neutral to ground but that just sounds like a bad idea.
    – Joshua
    yesterday






  • 1




    @Joshua because you have no active loads on the other leg of service. If you turned on such a load, the loads on the two legs would then be in series. Jumpering service neutral to ground is redundant, it's already jumpered to ground via the neutral-ground bond. It doesn't work because dirt is a poor conductor and is not able to return useful amounts of current,
    – Harper
    23 hours ago













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2 Answers
2






active

oldest

votes








2 Answers
2






active

oldest

votes









active

oldest

votes






active

oldest

votes









51














If you're in the US, my guess is that you're losing one leg of your incoming power somehow. Power comes into your home as split phase 240 volts - there are two 120V "legs" that are 180 degrees out of phase. Typically one leg goes to each side of the breaker panel. I bet if you trace the circuits that are down, they all go to the same half of the panel. When the air conditioning, which uses both legs, turns on, it bridges the gap and backfeeds power to the other half of your house.



Now, how you're losing a leg of your power is another question entirely. This is likely a utility problem and you should call them ASAP. The utility will check things out and if it is on their side of things then they will fix it for free. If they determine that the problem is in your panel, they will let you know and then you need to call an electrician for a repair. This is an unsafe condition and can cause all sorts of problems, so get it checked out ASAP.






share|improve this answer



















  • 4




    @NickT That doesn't make it safe, that only eliminates the possibility of everything that needs that leg running through the A/C. The leg is still broken, and now half your house doesn't work. You still have the problem of what caused the failure in the first place, and depending on what it is, that could be a serious fire- or electrical-hazard, just waiting to happen.
    – 202_accepted
    2 days ago








  • 12




    @202_accepted: That is exactly right. The takeaway here should be we have no evidence that anything works correctly right now and that includes safety systems. The attitude that a system operating outside of its design parameters for unknown reasons can be made safe without understanding why it is operating incorrectly is how we lost two space shuttles, and the people running NASA are not idiots. Treat broken systems as broken until they are known to be fixed.
    – Eric Lippert
    2 days ago






  • 10




    @EricLippert On top of that, as it sounds, half the house is currently running through the A/C, which means that the A/C is doing a whole lot of work outside it's safety-parameters, and that the breaker running the A/C is also potentially faulted. Best case: the line is failed from meter -> house, worst case: well...there's a whole lot in the worst-case.
    – 202_accepted
    2 days ago






  • 6




    I had precisely this problem. The utility company first had me shut down that half of my house and all 240 volt breakers. They were going to schedule the work for first thing next morning (since it was dark and after hours). Then, on further checking, they discovered that the problem was in the service neutral as well, shut the service off entirely, and arranged to have it fixed within minutes. It suddenly became much more urgent as they checked the entire line.
    – David Schwartz
    yesterday








  • 4




    ASAP is not strong enough. Call the utility IMMEDIATELY.
    – J...
    yesterday


















51














If you're in the US, my guess is that you're losing one leg of your incoming power somehow. Power comes into your home as split phase 240 volts - there are two 120V "legs" that are 180 degrees out of phase. Typically one leg goes to each side of the breaker panel. I bet if you trace the circuits that are down, they all go to the same half of the panel. When the air conditioning, which uses both legs, turns on, it bridges the gap and backfeeds power to the other half of your house.



Now, how you're losing a leg of your power is another question entirely. This is likely a utility problem and you should call them ASAP. The utility will check things out and if it is on their side of things then they will fix it for free. If they determine that the problem is in your panel, they will let you know and then you need to call an electrician for a repair. This is an unsafe condition and can cause all sorts of problems, so get it checked out ASAP.






share|improve this answer



















  • 4




    @NickT That doesn't make it safe, that only eliminates the possibility of everything that needs that leg running through the A/C. The leg is still broken, and now half your house doesn't work. You still have the problem of what caused the failure in the first place, and depending on what it is, that could be a serious fire- or electrical-hazard, just waiting to happen.
    – 202_accepted
    2 days ago








  • 12




    @202_accepted: That is exactly right. The takeaway here should be we have no evidence that anything works correctly right now and that includes safety systems. The attitude that a system operating outside of its design parameters for unknown reasons can be made safe without understanding why it is operating incorrectly is how we lost two space shuttles, and the people running NASA are not idiots. Treat broken systems as broken until they are known to be fixed.
    – Eric Lippert
    2 days ago






  • 10




    @EricLippert On top of that, as it sounds, half the house is currently running through the A/C, which means that the A/C is doing a whole lot of work outside it's safety-parameters, and that the breaker running the A/C is also potentially faulted. Best case: the line is failed from meter -> house, worst case: well...there's a whole lot in the worst-case.
    – 202_accepted
    2 days ago






  • 6




    I had precisely this problem. The utility company first had me shut down that half of my house and all 240 volt breakers. They were going to schedule the work for first thing next morning (since it was dark and after hours). Then, on further checking, they discovered that the problem was in the service neutral as well, shut the service off entirely, and arranged to have it fixed within minutes. It suddenly became much more urgent as they checked the entire line.
    – David Schwartz
    yesterday








  • 4




    ASAP is not strong enough. Call the utility IMMEDIATELY.
    – J...
    yesterday
















51












51








51






If you're in the US, my guess is that you're losing one leg of your incoming power somehow. Power comes into your home as split phase 240 volts - there are two 120V "legs" that are 180 degrees out of phase. Typically one leg goes to each side of the breaker panel. I bet if you trace the circuits that are down, they all go to the same half of the panel. When the air conditioning, which uses both legs, turns on, it bridges the gap and backfeeds power to the other half of your house.



Now, how you're losing a leg of your power is another question entirely. This is likely a utility problem and you should call them ASAP. The utility will check things out and if it is on their side of things then they will fix it for free. If they determine that the problem is in your panel, they will let you know and then you need to call an electrician for a repair. This is an unsafe condition and can cause all sorts of problems, so get it checked out ASAP.






share|improve this answer














If you're in the US, my guess is that you're losing one leg of your incoming power somehow. Power comes into your home as split phase 240 volts - there are two 120V "legs" that are 180 degrees out of phase. Typically one leg goes to each side of the breaker panel. I bet if you trace the circuits that are down, they all go to the same half of the panel. When the air conditioning, which uses both legs, turns on, it bridges the gap and backfeeds power to the other half of your house.



Now, how you're losing a leg of your power is another question entirely. This is likely a utility problem and you should call them ASAP. The utility will check things out and if it is on their side of things then they will fix it for free. If they determine that the problem is in your panel, they will let you know and then you need to call an electrician for a repair. This is an unsafe condition and can cause all sorts of problems, so get it checked out ASAP.







share|improve this answer














share|improve this answer



share|improve this answer








edited 6 hours ago









ThreePhaseEel

30.5k114791




30.5k114791










answered 2 days ago









CoAstroGeek

1,5341715




1,5341715








  • 4




    @NickT That doesn't make it safe, that only eliminates the possibility of everything that needs that leg running through the A/C. The leg is still broken, and now half your house doesn't work. You still have the problem of what caused the failure in the first place, and depending on what it is, that could be a serious fire- or electrical-hazard, just waiting to happen.
    – 202_accepted
    2 days ago








  • 12




    @202_accepted: That is exactly right. The takeaway here should be we have no evidence that anything works correctly right now and that includes safety systems. The attitude that a system operating outside of its design parameters for unknown reasons can be made safe without understanding why it is operating incorrectly is how we lost two space shuttles, and the people running NASA are not idiots. Treat broken systems as broken until they are known to be fixed.
    – Eric Lippert
    2 days ago






  • 10




    @EricLippert On top of that, as it sounds, half the house is currently running through the A/C, which means that the A/C is doing a whole lot of work outside it's safety-parameters, and that the breaker running the A/C is also potentially faulted. Best case: the line is failed from meter -> house, worst case: well...there's a whole lot in the worst-case.
    – 202_accepted
    2 days ago






  • 6




    I had precisely this problem. The utility company first had me shut down that half of my house and all 240 volt breakers. They were going to schedule the work for first thing next morning (since it was dark and after hours). Then, on further checking, they discovered that the problem was in the service neutral as well, shut the service off entirely, and arranged to have it fixed within minutes. It suddenly became much more urgent as they checked the entire line.
    – David Schwartz
    yesterday








  • 4




    ASAP is not strong enough. Call the utility IMMEDIATELY.
    – J...
    yesterday
















  • 4




    @NickT That doesn't make it safe, that only eliminates the possibility of everything that needs that leg running through the A/C. The leg is still broken, and now half your house doesn't work. You still have the problem of what caused the failure in the first place, and depending on what it is, that could be a serious fire- or electrical-hazard, just waiting to happen.
    – 202_accepted
    2 days ago








  • 12




    @202_accepted: That is exactly right. The takeaway here should be we have no evidence that anything works correctly right now and that includes safety systems. The attitude that a system operating outside of its design parameters for unknown reasons can be made safe without understanding why it is operating incorrectly is how we lost two space shuttles, and the people running NASA are not idiots. Treat broken systems as broken until they are known to be fixed.
    – Eric Lippert
    2 days ago






  • 10




    @EricLippert On top of that, as it sounds, half the house is currently running through the A/C, which means that the A/C is doing a whole lot of work outside it's safety-parameters, and that the breaker running the A/C is also potentially faulted. Best case: the line is failed from meter -> house, worst case: well...there's a whole lot in the worst-case.
    – 202_accepted
    2 days ago






  • 6




    I had precisely this problem. The utility company first had me shut down that half of my house and all 240 volt breakers. They were going to schedule the work for first thing next morning (since it was dark and after hours). Then, on further checking, they discovered that the problem was in the service neutral as well, shut the service off entirely, and arranged to have it fixed within minutes. It suddenly became much more urgent as they checked the entire line.
    – David Schwartz
    yesterday








  • 4




    ASAP is not strong enough. Call the utility IMMEDIATELY.
    – J...
    yesterday










4




4




@NickT That doesn't make it safe, that only eliminates the possibility of everything that needs that leg running through the A/C. The leg is still broken, and now half your house doesn't work. You still have the problem of what caused the failure in the first place, and depending on what it is, that could be a serious fire- or electrical-hazard, just waiting to happen.
– 202_accepted
2 days ago






@NickT That doesn't make it safe, that only eliminates the possibility of everything that needs that leg running through the A/C. The leg is still broken, and now half your house doesn't work. You still have the problem of what caused the failure in the first place, and depending on what it is, that could be a serious fire- or electrical-hazard, just waiting to happen.
– 202_accepted
2 days ago






12




12




@202_accepted: That is exactly right. The takeaway here should be we have no evidence that anything works correctly right now and that includes safety systems. The attitude that a system operating outside of its design parameters for unknown reasons can be made safe without understanding why it is operating incorrectly is how we lost two space shuttles, and the people running NASA are not idiots. Treat broken systems as broken until they are known to be fixed.
– Eric Lippert
2 days ago




@202_accepted: That is exactly right. The takeaway here should be we have no evidence that anything works correctly right now and that includes safety systems. The attitude that a system operating outside of its design parameters for unknown reasons can be made safe without understanding why it is operating incorrectly is how we lost two space shuttles, and the people running NASA are not idiots. Treat broken systems as broken until they are known to be fixed.
– Eric Lippert
2 days ago




10




10




@EricLippert On top of that, as it sounds, half the house is currently running through the A/C, which means that the A/C is doing a whole lot of work outside it's safety-parameters, and that the breaker running the A/C is also potentially faulted. Best case: the line is failed from meter -> house, worst case: well...there's a whole lot in the worst-case.
– 202_accepted
2 days ago




@EricLippert On top of that, as it sounds, half the house is currently running through the A/C, which means that the A/C is doing a whole lot of work outside it's safety-parameters, and that the breaker running the A/C is also potentially faulted. Best case: the line is failed from meter -> house, worst case: well...there's a whole lot in the worst-case.
– 202_accepted
2 days ago




6




6




I had precisely this problem. The utility company first had me shut down that half of my house and all 240 volt breakers. They were going to schedule the work for first thing next morning (since it was dark and after hours). Then, on further checking, they discovered that the problem was in the service neutral as well, shut the service off entirely, and arranged to have it fixed within minutes. It suddenly became much more urgent as they checked the entire line.
– David Schwartz
yesterday






I had precisely this problem. The utility company first had me shut down that half of my house and all 240 volt breakers. They were going to schedule the work for first thing next morning (since it was dark and after hours). Then, on further checking, they discovered that the problem was in the service neutral as well, shut the service off entirely, and arranged to have it fixed within minutes. It suddenly became much more urgent as they checked the entire line.
– David Schwartz
yesterday






4




4




ASAP is not strong enough. Call the utility IMMEDIATELY.
– J...
yesterday






ASAP is not strong enough. Call the utility IMMEDIATELY.
– J...
yesterday















18














You are losing a hot from the pole



In North American {or multiphase European} service, When you lose all your 240V* loads and about half of your 120V** circuits, that means you have lost a leg of power. Here is how most North American panels are laid out, if your lost circuits fit the pattern, that confirms it.



That problem may be around the main breaker in your service panel. It may also be inside your meter pan. However it is most likely out at the electric pole or somewhere in between pole and meter. That is the power company's bailiwick and they fix that for free as part of the service.



What's happening is when the 240V air conditioner cycles on, it is unable to run because one of the poles is disconnected. However, a motor trying to start is quite similar to a dead short, and this has the effect of shorting the two poles of power inside your panel. For instance if pole L1 lost power, all the breakers on broken L1 are now getting L2’s power via the air conditioner. This is no good thing!





You can get this diagnosed for free by calling the power company and reporting an outage. They will also treat it as an urgent matter.



Turn off your 240V* loads, this can damage them.



You don't see any bold headlines on this answer because it isn't another problem: same problem but with the neutral wire broken. In that case it would be a true emergency. Your 240V* loads would work, but your two 120V** loads would have either too-high or too-low voltage (the two voltages adding up to 240V* ***). The too-high voltage can melt appliances and start a fire. The advice would be the same, we'd just be screaming it.




* in Europe and Eurostyle service on 5 continents, this number is 400V. In NYC and parts of Central America this number is 208V.



** in Europe etc. this number is 230V.



*** in Europe or NYC, the voltages won't quite add up to the higher number, because of 3-phase weirdness. There, power is supposed to be a triangle with neutral in the middle. This failure causes it to float around.







share|improve this answer



















  • 1




    diagnosed for free
    – Mazura
    yesterday










  • I observed on my panel if the service neutral were to break, all the 120 circuits come down immediately. I suppose you could jumper service neutral to ground but that just sounds like a bad idea.
    – Joshua
    yesterday






  • 1




    @Joshua because you have no active loads on the other leg of service. If you turned on such a load, the loads on the two legs would then be in series. Jumpering service neutral to ground is redundant, it's already jumpered to ground via the neutral-ground bond. It doesn't work because dirt is a poor conductor and is not able to return useful amounts of current,
    – Harper
    23 hours ago


















18














You are losing a hot from the pole



In North American {or multiphase European} service, When you lose all your 240V* loads and about half of your 120V** circuits, that means you have lost a leg of power. Here is how most North American panels are laid out, if your lost circuits fit the pattern, that confirms it.



That problem may be around the main breaker in your service panel. It may also be inside your meter pan. However it is most likely out at the electric pole or somewhere in between pole and meter. That is the power company's bailiwick and they fix that for free as part of the service.



What's happening is when the 240V air conditioner cycles on, it is unable to run because one of the poles is disconnected. However, a motor trying to start is quite similar to a dead short, and this has the effect of shorting the two poles of power inside your panel. For instance if pole L1 lost power, all the breakers on broken L1 are now getting L2’s power via the air conditioner. This is no good thing!





You can get this diagnosed for free by calling the power company and reporting an outage. They will also treat it as an urgent matter.



Turn off your 240V* loads, this can damage them.



You don't see any bold headlines on this answer because it isn't another problem: same problem but with the neutral wire broken. In that case it would be a true emergency. Your 240V* loads would work, but your two 120V** loads would have either too-high or too-low voltage (the two voltages adding up to 240V* ***). The too-high voltage can melt appliances and start a fire. The advice would be the same, we'd just be screaming it.




* in Europe and Eurostyle service on 5 continents, this number is 400V. In NYC and parts of Central America this number is 208V.



** in Europe etc. this number is 230V.



*** in Europe or NYC, the voltages won't quite add up to the higher number, because of 3-phase weirdness. There, power is supposed to be a triangle with neutral in the middle. This failure causes it to float around.







share|improve this answer



















  • 1




    diagnosed for free
    – Mazura
    yesterday










  • I observed on my panel if the service neutral were to break, all the 120 circuits come down immediately. I suppose you could jumper service neutral to ground but that just sounds like a bad idea.
    – Joshua
    yesterday






  • 1




    @Joshua because you have no active loads on the other leg of service. If you turned on such a load, the loads on the two legs would then be in series. Jumpering service neutral to ground is redundant, it's already jumpered to ground via the neutral-ground bond. It doesn't work because dirt is a poor conductor and is not able to return useful amounts of current,
    – Harper
    23 hours ago
















18












18








18






You are losing a hot from the pole



In North American {or multiphase European} service, When you lose all your 240V* loads and about half of your 120V** circuits, that means you have lost a leg of power. Here is how most North American panels are laid out, if your lost circuits fit the pattern, that confirms it.



That problem may be around the main breaker in your service panel. It may also be inside your meter pan. However it is most likely out at the electric pole or somewhere in between pole and meter. That is the power company's bailiwick and they fix that for free as part of the service.



What's happening is when the 240V air conditioner cycles on, it is unable to run because one of the poles is disconnected. However, a motor trying to start is quite similar to a dead short, and this has the effect of shorting the two poles of power inside your panel. For instance if pole L1 lost power, all the breakers on broken L1 are now getting L2’s power via the air conditioner. This is no good thing!





You can get this diagnosed for free by calling the power company and reporting an outage. They will also treat it as an urgent matter.



Turn off your 240V* loads, this can damage them.



You don't see any bold headlines on this answer because it isn't another problem: same problem but with the neutral wire broken. In that case it would be a true emergency. Your 240V* loads would work, but your two 120V** loads would have either too-high or too-low voltage (the two voltages adding up to 240V* ***). The too-high voltage can melt appliances and start a fire. The advice would be the same, we'd just be screaming it.




* in Europe and Eurostyle service on 5 continents, this number is 400V. In NYC and parts of Central America this number is 208V.



** in Europe etc. this number is 230V.



*** in Europe or NYC, the voltages won't quite add up to the higher number, because of 3-phase weirdness. There, power is supposed to be a triangle with neutral in the middle. This failure causes it to float around.







share|improve this answer














You are losing a hot from the pole



In North American {or multiphase European} service, When you lose all your 240V* loads and about half of your 120V** circuits, that means you have lost a leg of power. Here is how most North American panels are laid out, if your lost circuits fit the pattern, that confirms it.



That problem may be around the main breaker in your service panel. It may also be inside your meter pan. However it is most likely out at the electric pole or somewhere in between pole and meter. That is the power company's bailiwick and they fix that for free as part of the service.



What's happening is when the 240V air conditioner cycles on, it is unable to run because one of the poles is disconnected. However, a motor trying to start is quite similar to a dead short, and this has the effect of shorting the two poles of power inside your panel. For instance if pole L1 lost power, all the breakers on broken L1 are now getting L2’s power via the air conditioner. This is no good thing!





You can get this diagnosed for free by calling the power company and reporting an outage. They will also treat it as an urgent matter.



Turn off your 240V* loads, this can damage them.



You don't see any bold headlines on this answer because it isn't another problem: same problem but with the neutral wire broken. In that case it would be a true emergency. Your 240V* loads would work, but your two 120V** loads would have either too-high or too-low voltage (the two voltages adding up to 240V* ***). The too-high voltage can melt appliances and start a fire. The advice would be the same, we'd just be screaming it.




* in Europe and Eurostyle service on 5 continents, this number is 400V. In NYC and parts of Central America this number is 208V.



** in Europe etc. this number is 230V.



*** in Europe or NYC, the voltages won't quite add up to the higher number, because of 3-phase weirdness. There, power is supposed to be a triangle with neutral in the middle. This failure causes it to float around.








share|improve this answer














share|improve this answer



share|improve this answer








edited 23 hours ago

























answered 2 days ago









Harper

65.7k342133




65.7k342133








  • 1




    diagnosed for free
    – Mazura
    yesterday










  • I observed on my panel if the service neutral were to break, all the 120 circuits come down immediately. I suppose you could jumper service neutral to ground but that just sounds like a bad idea.
    – Joshua
    yesterday






  • 1




    @Joshua because you have no active loads on the other leg of service. If you turned on such a load, the loads on the two legs would then be in series. Jumpering service neutral to ground is redundant, it's already jumpered to ground via the neutral-ground bond. It doesn't work because dirt is a poor conductor and is not able to return useful amounts of current,
    – Harper
    23 hours ago
















  • 1




    diagnosed for free
    – Mazura
    yesterday










  • I observed on my panel if the service neutral were to break, all the 120 circuits come down immediately. I suppose you could jumper service neutral to ground but that just sounds like a bad idea.
    – Joshua
    yesterday






  • 1




    @Joshua because you have no active loads on the other leg of service. If you turned on such a load, the loads on the two legs would then be in series. Jumpering service neutral to ground is redundant, it's already jumpered to ground via the neutral-ground bond. It doesn't work because dirt is a poor conductor and is not able to return useful amounts of current,
    – Harper
    23 hours ago










1




1




diagnosed for free
– Mazura
yesterday




diagnosed for free
– Mazura
yesterday












I observed on my panel if the service neutral were to break, all the 120 circuits come down immediately. I suppose you could jumper service neutral to ground but that just sounds like a bad idea.
– Joshua
yesterday




I observed on my panel if the service neutral were to break, all the 120 circuits come down immediately. I suppose you could jumper service neutral to ground but that just sounds like a bad idea.
– Joshua
yesterday




1




1




@Joshua because you have no active loads on the other leg of service. If you turned on such a load, the loads on the two legs would then be in series. Jumpering service neutral to ground is redundant, it's already jumpered to ground via the neutral-ground bond. It doesn't work because dirt is a poor conductor and is not able to return useful amounts of current,
– Harper
23 hours ago






@Joshua because you have no active loads on the other leg of service. If you turned on such a load, the loads on the two legs would then be in series. Jumpering service neutral to ground is redundant, it's already jumpered to ground via the neutral-ground bond. It doesn't work because dirt is a poor conductor and is not able to return useful amounts of current,
– Harper
23 hours ago












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